![]() ![]() However, we believe restoring tax law questions as in-scope year-round is in keeping with the spirit of the Taxpayer First Act and with our efforts to improve the customer experience. ![]() Our analysis revealed that more than 90% of taxpayers were using online and/or software services to file their tax returns and, most taxpayers during the filing season only need answers to basic tax law questions such as filing status, dependents, exemptions, Earned Income Tax Credit, deductions and taxable income.Īfter the passage for the Tax Cuts and Jobs Act, the IRS decided to answer domestic tax law questions year-round for 20. In 2014, due to limited resources and declining demand, the IRS enacted a new practice that Customer Service Representatives (CSR) would answer basic domestic tax law questions between January and April only, with some exceptions. The IRS also provides guidance to taxpayers through IRS.gov, including access to numerous Publications, Tax Topics, Frequently Asked Questions, Tax Trails, and the Interactive Tax Assistant (ITA) application. The IRS agrees to study the feasibility of providing year-round assistance through telephone and TAC service channels for all in-scope tax law topics. The IRS will also continue to answer in-scope tax law calls related to Tax Cuts and Job Act (TCJA) after the conclusion of the filing season. ![]() IRS RESPONSE TO RECOMMENDATION: Tax law assistance is provided on the telephone year-round for several subject areas, including Affordable Care Act, International, Tax-Exempt/Government Entities, Business Master File (Employment Tax), and Special Services (Disaster, Combat Zone, etc.). Answer in-scope tax law questions year-round. ![]()
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